Steller Innovations, LLC dba Steller Floors (“Steller”) offers access to this and affiliated websites (“Websites”), products and services to customers that accept the following Terms and Conditions. By using the Websites or purchasing from Steller, you explicitly confirm that you have read the following Terms and Conditions and agree to them. Our obligations are subject to any limits or restrictions which we may agree in writing. The following terms and conditions apply to all users and customers and in case you require additional information on any of the subjects presented below, feel free to contact our customer support at any time. You must first read and then accept the Terms and Conditions in order to benefit from the best services provided and the agreement is effective upon acceptance. If you don’t agree to the following Terms and Conditions, make sure to inform us. If we make any amendments to the Terms and Conditions, those amendments will be posted online and in order to continue accessing the Websites or purchasing from Steller, you might be asked to accept the new Terms and Conditions.
This preamble is an inseparable part of the following Terms and Conditions thereof and together with all company policies constitute a binding Agreement between the customer and Steller.
Making use of, accessing, visiting, using these Websites and/or purchasing from Steller is hereinafter referred to as “Activity”. You and any person conducting an Activity are referred to hereunder as ”Customer”. Any person conducting an Activity unequivocally and unreservedly expresses his or her binding agreement to any and all of these Terms and Conditions, constituting a binding agreement between the Customer and Steller, and undertakes to fully comply with the Terms and Conditions. Any and all Activity on, with and/or via our Websites shall be governed by these Terms and Conditions.
BY USING THIS SITE IN ANY WAY OR PURCHASING ANYTHING FROM STELLER YOU CONFIRM YOUR IRREVOCABLE ACCEPTANCE AND AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS.
IF YOU DO NOT ACCEPT ANY OF THESE TERMS AND CONDITIONS OR ANY OF THE POLICIES – YOU CANNOT USE OR PURCHASE THE PROVIDED SERVICES AND PLEASE STOP USING THIS SITE AT ONCE.
PAYMENT, ORDER ACCEPTANCE, PRODUCTION & FULFILLMENT REQUIREMENTS
To Place an Order
Payment in full is due upon order when:
If a deposit is allowed:
For Commercial Purchase Orders:
Fulfillment & Shipment
Minimum Order Quantity
The minimum order quantity to receive certain components or allowable upgrades are as follows:
CHANGE ORDERS: Steller Floors will attempt to accommodate any changes made by the Customer, but certain circumstances may cause Steller to incur irreversible costs that will be passed onto the Customer. Therefore, the following restrictions and penalties apply to order changes.
CANCELLATION: All canceled orders are subject to a 20% cancellation & restocking fee based on the balance paid to-date. The refunded amount will be less this 20% cancellation & restocking fee.
DELIVERY: In all cases, at the time order is placed, full delivery information must be provided including address, point of contact and any scheduling requests including dates and special instructions.
PICKUPS. Each 500 square feet of palletized flooring weighs up to 2,500 lbs and Steller strongly recommends that Customers allow the delivery to be made by a qualified third-party carrier. If the Customer represents that they have a suitably rated vehicle or trailer (see below), Steller may agree to allow the Customer to pick up the order under the following conditions:
RESCHEDULING: Delays in construction are not uncommon and Steller will attempt to accommodate delays to a reasonable degree.
WARRANTY, RETURN AND REFUND: Steller assures that the product will arrive as ordered, according to advertised specifications and in fully functional condition. If for any reason you would like to return your flooring for a refund:
PRODUCT MAINTENANCE: Wood is a natural material and always subject to effects from the environment and mishandling. It is the Customer’s responsibility to maintain the product in a suitable environment that is compatible with natural wood and the Steller floor.
ASSEMBLY SERVICES: Steller Floors and its staff are not licensed contractors. We assemble our floating floor, which has no permanent fasteners to your structure, not unlike assembling furniture. As such, we cannot and will not participate in the following
In the event any site or subfloor prep that was required is not done and prevents Steller from performing the assembly, the Customer will not be entitled to a refund for assembly services and will be subject to additional charges due to delays and or subsequent assembly scheduling.
SUBFLOOR PREP: Like all hardwood floors, the subfloor must be level to within ⅛” over 8-10’. Customer understands this and accepts the responsibility for ensuring the subfloor complies with these tolerances. In the event the Customer waives this project requirement, they understand that they may be allowing the floor to move by the distance that the subfloor is out of level. While this will not damage the floor, it may allow slight and audible motion.