Warranty

Floating, Solid Wood Floors

A Steller Warranty: For Premium Peace of Mind

Experience worry-free living with Steller’s comprehensive warranty coverage designed to protect your investment from everyday mishaps. Our industry-leading Lifetime Limited Warranty covers your floor's shape & function with up to 48 hours of liquid water exposure—ensuring any plank properly dried after spills retains its integrity. Rest easy knowing your floors are backed by responsive support and easy DIY solutions that keep your space looking flawless year after year.
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Peace of Mind in Basements: Protect below-grade rooms from moisture worries with coverage that stands up to occasional seepage or high humidity.

Guaranteed Performance Over Subfloor Heat: Enjoy cozy, hydronic-heated floors backed by warranty support for temperature-related expansion and contraction.

Stress-Free Mobility Zones: High-traffic areas used by wheelchairs or walkers stay covered, ensuring smooth, damage-free surfaces under extra compression.

Storm-Resilient Entryways: Entry areas near doors and windows withstand wind-driven rain and storm blow-ins without voiding your coverage.

Reliable High-Traffic Living Areas: Family rooms, playrooms, and entertainment spaces enjoy full warranty protection against everyday wear and tear, so your busiest rooms stay beautiful longer.

Durable Transitional Spaces: Mudrooms and hallways see heavy gear and wet shoes—our warranty keeps these toughness-tested zones covered for flawless functionality.

Protect Against Costly Flooring Insurance Gaps

Flooring claims rank among the most expensive residential insurance losses, with average payouts often running into the thousands and homeowners regularly shouldering deductibles of $500–$2,500. Standard policies may only reimburse actual cash value—factoring in depreciation rather than full replacement cost—leaving significant out-of-pocket gaps that Steller Floors’ 48-Hour Shape & Function warranty and simple DIY plank-swap system can help you avoid.

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White Oak Tempe by Steller Floors - Sample 3-Pack - Includes Clips & Free Shipping

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Frequently asked questions
What does the Lifetime Warranty cover?

Our lifetime limited warranty (available with additional purchase) covers defects in material and workmanship for the life of your Steller Floor. It also includes protection for up to 48 hours of liquid water exposure, support for radiant heat and basement installations, and compatibility with wheelchair use.
Is water damage really covered?

Yes—your Steller Floor is warrantied for accidental spills and everyday messes with coverage for up to 48 hours of liquid water exposure when properly installed. Just clean up within that window, and you’re protected from dimensional changes like warping or bowing.
Can I use Steller Floors in a basement or over radiant heat?

Absolutely. Our warranty specifically covers installations in basements and over radiant or subfloor heat systems, provided standard installation guidelines are followed.
Is the floor safe for wheelchair use?

Yes. Steller Floors are rated and warrantied for daily wheelchair use in residential settings—no added risk to finish, locking strength, or long-term performance.
How do I make a warranty claim if something goes wrong?

Just contact our team. We’re real people, here to help. If your floor was installed and maintained properly, we’ll work with you to repair or replace the affected area quickly and fairly.
Residential DIY Renovation

Residential DIY Renovation

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