Steller Customer Service
With decades of flooring experience to share, our expert team is ready to help you with your flooring project from the planning stages, to install, to the life of your floor.
We can help with:
- choosing your warranty,
- product and installation support,
- project coordination,
- estimation and layout services
- finding a local installer
We Stand Behind Our Products
We will replace any component with material defects within 30 days of delivery for every Steller Floors order.
Partnering with you throughout your floor's lifetime, to ensure product form and function.
Have a Vision You Want to Bring to Life?
Our Steller Team has extensive experience in how to choose species, stains and finishes so that we can support you from design to lifetime.

Choose from triplicate and curated sample collections to see your favorite options in person!
Do you have a specific color or grain pattern in mind? We have specialized color sensing equipment that can help you find the exact look you want.
Free Online Access to a Range of Support Tools
From video demonstrations, and printable guides, to detailed knowledge hub articles. We're always adding to the list of tools available to you 24/7.

Our most detailed product guide shares fine details and drawing to help you with any complexities.
Brief overviews about how to assemble your Steller Floor and get moving quickly on your install.
Flooring Heroes are on Your Team
Want to talk to a real person? Your Steller Floor comes with access to Flooring Experts.

Scheduled appointments are FREE with every Steller Floors Order - Just request a booking link to schedule a time!
Get a callback from a team member in 1 business hour! Ideal for complex projects with multiple installers.
Working with a Variety of Team Members?
We help coordinate your flooring sale and delivery with extra attention to detail.

Our experts are available to work with your local installer to coordinate delivery and training.
We'll ensure a smooth flooring project execution with coordination among multiple members of your team including architects, designers, contractors, and installers.
Making your Flooring Project Successful is Easy
Our team members can review plans and drawings to help you refine your project plans.

Our experts are available to review plans to estimate square footage and overage.
We'll review your plans to provide feedback on ideal layout, expansion gaps, decorative details and more.
We will help you choose a local installer for your project
Our team members can search our database and provide a list of local installers for your review.
*Steller Floors does not provide background checks. Final choices are made by the client upon review of installer's external references and licenses.
