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What to Expect when You Choose Steller Floors

Maybe you've decided to buy Steller Floors because our innovations are simple and quick to install without any nails or glue.

Or, it could be possible that you appreciate our real, solid hardwoods can float over any flat subfloor, including concrete and subfloor heat.

It also might be that you really like that our company has set out to make the most amazing hardwood floors possible.

Whatever your reason is; what can you expect from your Steller Floors Experience?

 


First, Let's Make Your Flooring Project Easy, Together!

     Our team of Steller Experts are all based in the USA and have years of experience in flooring, interior design and real estate -- and we're here to help you.

We can help you find the Steller Floor that is right for your project including any technical considerations, aesthetic decisions, and finding the right floor to fit your budget.

The best way to set up a conversation with one of our experts is by providing your project details using our quote form.

Arrange a Conversation with Our Steller Experts

     Once you've requested a quote, give our team members a chance to review your request. Our team works during normal business hours on the east coast in the US. We'll reach out to you as soon as we can, or you can simply use the calendar link provided for you via email to set up a meeting time with a team member.

During your meeting, we will help you spot-check your project plan, and help you better understand when and how your floor will be made by our expert craftspeople. We can discuss everything from ordering your floor, to shipping and delivery, and installation.

Receive a Formal Quote

     Once you have discussed your project with a member of our team, they will create a formal quote for you that includes your Steller hardwood flooring materials, any assembly materials or underlayment that you might need, shipping to your job site, taxes and more.

Place your Steller Floors Order

      Our online quote system accepts payment via credit card and ACH, but you can also pay via check in the mail.

Once you place your order and we receive your payment, our order will be added to our production queue and our team of craftspeople will begin work on your Steller Floor--especially for you! This way, we reduce waste and ensure quality by focusing exclusively on your flooring during manufacturing.

Depending on species and finish, orders can require 4-6 weeks for delivery or more. In flooring high seasons, like summer and fall - delivery times and grow quickly. It is always best to get your order placed early!

Please keep in mind: Even though renovations and building are often highly detailed and sometimes stressful events, flooring is rarely an emergency. You are likely to live with your flooring for a very long time. It is almost never in your best interest for us to rush your flooring order.

When we are able to invest time, care and craft in your flooring, it results in the easiest to install, most beautiful, longest-lived result.

 

Prepare to Receive your Flooring

     While your Steller Floor is being made, our customer support team will be available to help you coordinate your delivery. We love to help you with any planning steps for your installation including planning a free zoom call from our studio. We'll help you or your contractor get started quickly and effectively.

Receive your Steller Floors Order

     All domestic Steller Floors ship with liftgate delivery - which means that the trucking company will call ahead to arrange a delivery time with you. When the driver arrives, they will be equipped with a liftgate (an elevator on the back of the truck), and a pallet jack that can roll the pallets anywhere there is a hard and flat surface. While some drivers will be finnicky about backing up their trucks on long driveways and in muddy conditions, many will be happy to work with you to get your pallets in an easily-accessed garage or dry dock area. 

Ready to Install? Discover our Steller Knowledge Hub!

     We have a variety of resources available to help you throughout the installation and life of your floor that are available 24/7 on our Knowledge Hub. Check out:

Now What? Are We Even Still Friends?

    Once your Steller Floor is installed and living its best life as part of your family - we want to know everything - good, bad, and otherwise. Just recently, in Mid-April 2024, we got these photos from James P in Ohio - who received his custom Oak Steller Floor in August 2021.  

  • Steller Custom Oak
  • Steller Custom oak
  • Steller Custom Oak

As you can see, James had added beautiful details to his Steller floors, they have aged quite gracefully, and he has even used some of his overage as a table in his kitchen! 

When our team has invested an incredible amount of time & craftmanship into each Steller Floors plank, we are equally invested in making sure that your floor lives the longest possible life.

In the future, we can't wait to be the company that you rely on for refinishing and replacement planks - so we hope to see your flooring again in the future. Learn More.

 

Ready to Get Started? Get a Quote Today!